I have owned Serving Life Chiropractic in Dallas since 2010. Built it to seven figures. Mom Approved by Dallas Child Magazine for 15 consecutive years. 30+ stages. From the outside, I had the practice everyone wanted.
Behind the scenes, I was a disaster. I avoided every hard conversation, let my team set their own hours, refused to open the books, and stuffed every problem into a closet I did not want to deal with.
Then my entire team quit. Assistants, a doctor, a nanny. All of them, within three weeks.
So I got my hands dirty. I found thousands of dollars sitting unbilled because I had refused to look at the books for years. That was not my team's fault. That was mine. I hired a whole new team in a week and a half and built the structure I had been avoiding. Then I overcorrected into micromanagement and burned out good people too, and I had to learn what it looks like to hold a standard with grace instead of scorched-earth control.
Caliber was not built from a textbook. It was built from the wreckage.
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